Return and Exchange Policy 1 - Product Condition The product must be unused and in its original condition upon receipt — with the original packaging, the card/invoice if available, and all accessories. Returns or exchanges are not allowed if the product has been opened, used, or if the original packaging is damaged (except in case of a manufacturing defect or shipping error). 2 - When is the return or exchange allowed? In case the product received is defective or damaged (due to manufacturing or shipping). If the customer receives a different product than ordered (error in the order: type, size, or specifications). Returns or exchanges of consumable products (such as most food items) are not accepted for reasons related to hygiene and safety — unless there is damage or an error from the store. 3 - Return or exchange process The customer must contact customer service or use a form on the website within the specified period. If the requested replacement product is available, it will be exchanged free of charge (if the defect is from the store). If the reason is not a defect in the product (e.g., customer’s wish to change), the customer may bear shipping/delivery fees or replacement fees according to the store's policy. 4 - Refunds In case of return, the amount will be refunded to the original payment method within 3 – 7 working days after receiving the returned product. If exchanging for another product at a higher price, the customer pays the price difference if any. 5 - Exceptions Some categories, such as food items, are non-returnable or non-exchangeable for reasons related to health and safety conditions, unless there is damage or an error in shipping. Orders made according to customer specifications (customization/ tailoring) may not be accepted for exchange or return after purchase.
